Please read these terms carefully before using the BabyPapaw website or booking a consultation. They outline what you can expect from us, what we expect from you, and where our responsibility begins and ends.
BabyPapaw offers gentle sleep coaching and newborn care guidance for parents of babies up to twelve months. Our work is delivered through video call sessions, follow-up message support, and a digital tracker you can use between consultations. The advice we share is educational in nature and is always tailored to the information you provide about your family's home setup and daily rhythm.
We do not diagnose, treat, or manage medical conditions. Sleep coaching is not a substitute for professional medical advice, and it should never delay you from seeking help from a paediatrician or other qualified healthcare provider when your baby is unwell.
To get the most from our sessions, we ask that you share accurate and current information about your baby's sleep patterns, feeding routine, and any relevant health considerations. If something changes between consultations, such as an illness, a new medication, or a significant shift in your baby's behaviour, please let us know before we plan the next step.
You are responsible for following the guidance in a way that feels safe and appropriate for your family. Every plan we build together is a suggestion, not a command. If a technique does not sit well with you, or if your baby reacts poorly, stop and reach out to us rather than pushing through.
We take care to keep our advice grounded, practical, and consistent with current gentle sleep coaching practices. However, every baby is different, and we cannot guarantee specific outcomes such as sleeping through the night by a certain age or within a set number of days. Progress depends on many factors, including your baby's temperament, your consistency, and the environment at home.
To the fullest extent permitted by law, BabyPapaw is not liable for any indirect, incidental, or consequential damages arising from your use of the service or your reliance on the guidance provided. Our total liability for any claim related to the service is limited to the amount you paid for the specific session or package in question.
Video call sessions are booked in advance through our contact page or during a prior consultation. If you need to reschedule, please let us know at least 24 hours before the start of your session. This gives us time to adjust our calendar and offer the slot to another family.
If you cancel a session with less than 24 hours notice, we may not be able to offer a full refund. In cases of genuine emergency, such as a sick baby or a family situation, we will work with you to find a fair solution rather than applying a rigid policy.
The digital tracker is provided as a simple tool to help you log naps, feeds, and night wakings between consultations. It is not a medical device, and it does not generate automated advice. You are welcome to use it as often or as little as you find helpful.
You agree not to misuse this website, attempt to gain unauthorised access to its systems, or use the content for commercial purposes without our written permission. The material on this site, including guides and blog posts, is for your personal, non-commercial use.
We may suspend or terminate your access to the service if you breach these terms, act in a way that harms other clients or our staff, or use the service for purposes that are unlawful or misleading. If we take this step, we will explain the reason and, where appropriate, offer a refund for any unused portion of a prepaid package.
You may stop using the service at any time. If you choose to end a package partway through, please contact us to discuss whether a partial refund applies based on the sessions already delivered.
We may update these terms from time to time to reflect changes in our service, legal requirements, or operational practices. When we make a significant change, we will update the date at the top of this page and, where practical, notify you through the contact details you have shared with us.
Continued use of the service after changes take effect means you accept the updated terms. If you do not agree with the revised terms, you are free to stop using the service before they come into effect.
If you have any questions about these terms, or if you need to raise a concern about how the service has been delivered, please contact us at info@babypapaw.com or call 056 368 0431. We will do our best to respond within two working days.